Benoit A. Aubert, Jean-François Houde, Michel Patrya, Suzanne Rivarda (2012) A multi-level investigation of information technology outsourcing, Journal of Strategic Information Systems 21 (2012) 233–244
This paper presents a model explaining the IT outsourcing decision. Some ﬁndings highlight unique characteristics of IT outsourcing. For instance, ﬁrms in knowledge intensive industries using less outsourcing than ﬁrms in less knowledge intensive ones suggests that information processing activities might be treated somewhat differently from other activities. In addition, results show that the activities are not totally independent. Any outsourcing decision has to take into account activities within an ensemble. Managing these activities without acknowledging this would lead to coordination problems and inefﬁciencies. This might explain why some activities that seem perfect candidates for outsourcing are actually better managed inside the ﬁrm. Finally, the results suggest practitioners to consider their unique situation (notably the demand uncertainty and the knowledge intensity of the domain in which their ﬁrm operates). Recipes that have worked in one organization might not work in the other. Managers have to be aware of these inﬂuences that are independent from the activities themselves.
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