Tatiana Buhler, Carman Neustaedter, and Serena Hillman (2013) How and Why Teenagers Use Video Chat, Proceedings of the Conference on Computer Supported Cooperative Work and Social Computing, ACM Press
Teenagers are increasingly using video chat systems to communicate with others, however, little research has been conducted to explore how and why they use the technology. To better understand this design space, we present the results of a study of twenty teenagers and their use of video chat systems such as Skype, FaceTime, and Google Hangouts. Our results show that video chat plays an important role in helping teenagers socialize with their friends after school and on weekends where it allows them to see emotional reactions and participate in activities like shared homework sessions, show and tell, and performances over distance.
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